At Poojan Paatr, we understand that circumstances may arise where you need to cancel your order or request a refund. Please review our cancellation and refund policy carefully to understand the process.

Order Cancellation:

• You may cancel your order within 24 hours of placing it by contacting our customer service team.
• Once your order has been processed and shipped, it cannot be cancelled.

Refund Eligibility:

• Refunds are only applicable for orders that have not been processed or shipped.
• If you cancel your order within the eligible timeframe, you will receive a full refund to the original payment method used for the purchase.

Refund Process:

• To request a refund, please contact our customer service team with your order details.
• Once your cancellation request is approved, we will initiate the refund process.
• Refunds may take 5-7 business days to reflect in your account, depending on your payment method and financial institution.

Return Shipping:

• If you have already received your order and wish to return it, please refer to our return policy for instructions on how to proceed.
• Return shipping costs will be the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

Exceptions:

• Customized or personalized items are not eligible for cancellation or refund unless they are defective or damaged upon arrival.
• Digital products or services are non-refundable once they have been accessed or delivered.

Contact Us:

• If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer service team. We are here to assist you and ensure that your experience with Poojan Paatr is satisfactory.